Condolence By Email: Caring Words Don't Need Postage

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It's time for me to update a position I wrote about over a decade ago. In writing To Hold A Card In Your Hand, I referenced etiquette expert Miss Manners (Judith Martin) and the courtesies and comforts of condolence notes received through the mail. The qualities I was most enthusiastic about had to do with being able to share the card, re-read the card, and to hold a card. And while there is certainly no reason to argue against those benefits, let's look at some realities.

Connections

Today, we know a lot of people through affiliations of activities, employment, volunteering, social media, chance-but-meaningful encounters and numerous other connections. BUT WE DO NOT KNOW THEIR MAILING ADDRESSES. In fact, in so many affiliations it would seem intrusive to even ask for a mailing address. I have encountered that 'awkward moment' in asking, and better realized that someone felt my request was crossing a line---too personal. So let's respect that, and move on.

There is a very good chance that your affiliation does include an email address. Never use email addresses for solicitation unless it is clearly a networking affiliation such as LinkedIn, Meetup, Facebook or another social media forum with the key purpose of information exchange.

Sharing

Condolence by email does allow sharing and re-reading. I have done both with emailed condolences and appreciate the quick access to archived email. Most importantly, the caring gesture, the sympathy and compassionate outreach is appreciated by someone facing a loss. 

Will there be a later cup of coffee and more sharing? You could mention it if both of you are local. But it is okay to maintain the electronic line and even elevate the 'meeting of hearts and minds', over the meeting of eyes over lattes.

Caring

With this established, what does your e-condolence say? 

• Who are you writing to? Are you writing to a relative, a coworker, a client? Are you the manager or owner of a company with a grieving employee? Need a cross-section of situational sensitivity? 

• E-cards: It's not necessary, but if you subscribe to an e-card app this is a good start. There are themes for sympathy and you can select the right imagery and vibe. Most cards are animated and have a soundtrack, so exercise the patience to preview the card to determine if it is suited to the recipient and the nature of the loss.

• Your words: There is only one mission to a condolence:  COMFORT. Never express a personal

  

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  agenda or judgment in condolence! I have actually been told or overhead these ill-suited comments: "Now that your cat is gone you can babysit my cat when I travel." "Being single has its benefits." "You can take your mind off it with the new project." "You still have the other kids." "Well, she was very old." "My memorial donation to ____ is eligible for the extra charitable deduction." Readers, you get my point!

• Sorry. Gratitude. Good Memories. Admiration. Connect with your heart before you start typing, and certainly before you hit SEND. This note does not have to be particularly lengthy, just focus on caring. Re-read your sympathy expression: does it warm your heart? If so, you have written a lovely e-condolence. 

Thank you for caring...and sharing!

A Dozen Keys to Sharing Condolence and Comfort

 Readers,

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It's been awhile since I just wrote some basics about supporting a grieving person. So here is a refresher, listing a dozen simple ways to express sympathy and render comfort. 

A Dozen Keys to Sharing Condolence and Comfort

(from your trusted source: The Condolence Coach)

1. Listen.  2. Acknowledge that loss is difficult. "Gosh, this is a difficult time!" 3. A gentle hug or nonintrusive touch may have more value than words.  4. We all die, but there is no "easier" age for the grieving; this includes a miscarried child. 5. Do not judge, dish out platitudes, or give unsolicited advice.  6. Learn and use a name, but it's okay to just write 'your Mom.' 7. Share a special memory or legacy, but never embarrass or reveal a confidence. 8. Ask a survivor for one of ​their​ favorite memories.  9. Some digital messages are appropriate, but seriously consider writing a note. 10. There is no time limit to acknowledge a loss.  11. There is no time limit to grief; respect the survivor's journey and choices. Don't suggest things like adopting another pet, that they start dating, or that they try to have another baby. 12. Condolence gifts such as a thinking-of-you snack, journal or keepsake box are helpful gestures, easy to process by young mourners.

Thank you for caring and sharing!

Miss Manners Votes for Old Fashioned Condolence

To Hold A Card In Your Hand...

 Just a week ago in Judith Martin's MISS MANNERS column, a woman wrote that, at the loss of a parent, she received many sympathetic emails, texts, Facebook entries, and of course phone calls and messages... But no cards or letters by postal mail. And she was sad about that.

The "social network" does not have texture, it does not have the dearness of card rack musing, penned ink, crooked stamp, mailbox surprise.

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Miss Manners sympathized, and agreed that "old fashioned" condolence touches the hurting heart in a very special way.

Go pick out a card. Pick something gentle, simple, attractive, with an inscription that feels like your voice to what ever level of caring resonates with this relationship. Write a sentence or two in your own handwriting. It will be received with deep appreciation.

Thank you for caring and sharing!